Returns & Exchanges

At JC Customs, we want you to be completely satisfied with your bespoke fashion pieces. If your order doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all custom tags and labels remain attached and the garment is unworn.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our team inspects your return for quality assurance, we will process your refund or ship your exchange within 5-7 business days.